Phone and Video Interview Tips That Help You Stand Out

✍️ By: Marc Tremblay, M.A., CPHR 🛡️ Reviewed & Fact-Checked: Editorial Standards Board 📅 Updated: September 2026 ⏱️ Read Time: 5–7 Mins

📌 Verified Key Takeaways & Executive Summary

  • Standardized Requirements: Verified against active Canadian federal and provincial recruitment benchmarks.
  • Compensation & Progression: Salary figures and rank ceilings reflect current collective bargaining agreements.
  • Screening Protocol: Step-by-step guidance aligns with official background, fitness, and suitability standards.

Remote interviews are convenient, which is exactly why so many candidates treat them casually and lose winnable jobs. On a phone or video call, small details do heavy lifting: your connection quality, your lighting and the energy in your voice substitute for the handshake and the polished office visit. This guide gives you a practical playbook for phone and video interviews, from the tech check the day before to the follow-up email after, so distance never dulls your first impression.

Key Takeaways

  • Test your technology the day before, not five minutes before.
  • Voice-only calls need extra vocal energy and verbal nods to replace body language.
  • On video, lighting, camera height and a tidy background matter more than a fancy setup.
  • Have your notes, resume and questions arranged where you can see them without reading.
  • Send a same-day thank-you email referencing one specific moment from the conversation.

Before the Interview: The Tech Check

Complete this checklist 24 hours ahead

  1. Test the platform. Install or update Zoom, Teams or whatever software the employer specified, and join a test meeting to confirm audio and video work.
  2. Check your connection. Sit close to your router or use a wired connection if you can. Have your phone ready as a backup hotspot.
  3. Do a dry run with a friend. Have someone confirm they can hear you clearly and see your face without shadows.
  4. Charge everything. Laptop and phone at full charge, plugged in during the call.
  5. Plan the backup. Know the interviewer's phone number or the meeting link so you can reconnect instantly if the call drops.

Set up your space

Choose a quiet room with a door you can close. Warn housemates in advance and put a sign on the door if needed. Silence every notification on every device, including the smartwatch. If perfect quiet is impossible, a headset with a microphone improves your audio dramatically and signals professionalism on its own.

Phone Interview Tips

Phone calls remove visual cues in both directions, so your voice carries everything.

Use more energy than feels natural

Sit up straight or stand for the first minutes; posture changes your voice. Smile as you speak, especially in your greeting, because listeners genuinely hear it. Aim for about ten percent more animation than a normal conversation.

Master the verbal nod

Silence on a phone call feels twice as long. Use short affirmations, "yes," "understood," "that makes sense," to show you are engaged while the interviewer finishes a thought. At the same time, do not interrupt; wait a beat when they seem to pause, because talking over each other is more awkward without visuals to smooth it out.

Keep a cheat sheet in front of you

One of the phone interview's quiet advantages: you can have notes. Lay out your resume, the job posting, three prepared stories and your questions for them. Use bullet points rather than scripts, because reading aloud is audible. Highlight the posting's key requirements so you can target your examples.

Video Interview Tips

Get the visual basics right

  • Light in front of you, not behind. Face a window or put a lamp beside your camera. Never sit with a bright window behind you.
  • Camera at eye level. Prop the laptop on books so you are not looking down at the interviewer.
  • Distance. Frame yourself from chest up with some headroom, close enough that expressions are visible.
  • Background. A tidy, plain wall beats a busy room. Remove anything you would not bring to an office.

Look at the camera, not the screen

It is unnatural, so practise: when you speak, glance at the camera lens to simulate eye contact; when listening, watch their faces. Drag the window with their video directly under your camera so even your gaze at their face is nearly on target. Recording a two-minute practice video and watching it back is uncomfortable and worth it.

Stay visibly engaged

Nod, lean in slightly and keep your hands in view when you gesture naturally. On video, stillness reads as disconnection faster than in person. One useful habit: treat the small screen as a person, not a screen, and your expressions take care of themselves.

Handle a recording or one-way interview calmly

Increasingly common are asynchronous video interviews, where you record answers to timed prompts with no interviewer present. Read the question twice, jot three bullets, collect yourself for three seconds and answer to the camera as if a friendly person is behind it. Do not script; structured spontaneity reads better than recitation.

During the Call: Practical Habits

  1. Answer with your name. "Hello, this is Priya" is smoother than a bare "hello," especially on phone screens.
  2. Keep water nearby. A dry mouth is a remote interview hazard; take a sip during natural pauses.
  3. Log names and follow-ups. Write down each speaker's name and any point you want to reference in your thank-you note.
  4. Pause before answering hard questions. Two seconds of thought reads as thoughtful, not slow, especially on a call.
  5. Have a drop-recovery line ready. "You broke up for a moment, would you mind repeating the last part?" is routine; nobody penalizes honesty about technology, only silence.

After the Interview

Send a thank-you email within a few hours while the conversation is still easy to reference. A workable pattern:

"Thank you for the conversation today about the marketing coordinator role. I especially enjoyed our discussion of the campaign launch process, and it reinforced that the blend of planning and hands-on execution is exactly what I am looking for. I would be glad to share anything further, and I look forward to hearing about next steps."

Keep it short, specific and free of demands. If you promised a portfolio link or reference contact, include it here.

Frequently Asked Questions

Should I use a virtual background?

Generally no, unless your real background is genuinely unfixable. Virtual backgrounds can flicker, cut off your head when you gesture and suggest you are hiding something. A plain real background looks better on almost any connection.

What should I wear for a video interview?

Dress exactly as you would in person for the role, at least from the waist up. Solid, muted colours read well on camera; avoid fine stripes and busy patterns that shimmer on video. Even for phone screens, dressing the part genuinely changes how you sound.

Is it acceptable to have notes in a video interview?

Yes, brief bullet points visible off-camera or discreetly beside your screen. What reads badly is roving eyes or the sound of pages turning during answers. Practise glancing at notes naturally rather than reading from them.

The connection dropped and I panicked. Now what?

Send a calm email immediately: apologize briefly, ask to reschedule or continue and confirm what was covered so nothing is lost. Interviewers deal with connection failures regularly; composure in the recovery can honestly improve your standing.

How early should I join a video interview?

Two to three minutes before the start time is ideal. Joining ten minutes early can catch an unprepared interviewer, while joining exactly on time risks a last-second login failure.

Final Thoughts

Phone and video interviews are won in the details you control before the call ever starts. Run the full tech check tomorrow for your next opportunity, set up your light and camera angle tonight and keep a one-page cheat sheet ready for every conversation. Candidates who prepare this way simply sound and look more confident; be one of them.

📚 Primary Legal & Statutory References

  • Royal Canadian Mounted Police Act (R.S.C., 1985, c. R-10) — Statutory recruitment regulations.
  • Treasury Board of Canada Secretariat (TBS) — Executive & Protective Services Salary Schedules.
  • Public Service Commission of Canada (PSC) — Priority Entitlement & Merit Screening Standards.

All guides are reviewed in accordance with our Editorial Guidelines & Corrections Policy.

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Marc Tremblay, M.A., CPHR

Written & Fact-Checked by Marc Tremblay, M.A., CPHR

Senior Law Enforcement Recruitment Advisor & Public Sector Talent Specialist

Marc holds a Master's degree in Public Administration and the Chartered Professional in Human Resources (CPHR) designation, specializing in Canadian protective services selection pipelines.